Remote Import Operations for US Importers. Less delay, fewer errors, better visibility.
Deluxe runs shipment visibility, document flow, broker coordination, and exception handling for US importers — backed by 11 years of import logistics experience and remote operators who keep your cargo moving.
Questions? Email logistics@deluxe-multiservices.com
Small gaps. Expensive consequences.
Most importers do not lack partners. They lack one clear operating system for shipment visibility, document control, and follow-up.
Fragmented shipment visibility
Status lives across forwarder portals, broker systems, and spreadsheets. No single view shows where your cargo actually is.
Slow, reactive communication
Updates arrive after the exception. By the time you hear about a delay, your warehouse and customer schedules are already disrupted.
Incomplete or inconsistent documents
Missing HTS codes, vague packing lists, and expired supplier declarations trigger holds before cargo even reaches the port.
Passive broker coordination
Brokers file entries but rarely chase exceptions. Exams, holds, and discrepancy notices sit unresolved until they become storage or demurrage bills.
Missed cut-offs and milestones
Without a shared ETA and cut-off calendar, POs miss vessels, warehouses miss labor, and customers miss product.
Delays that compound fast
One missed customs message or delayed pickup can trigger detention, demurrage, expedited freight, and lost sales — often before you see it.
That is why Deluxe acts as your remote import control tower.
Built from 11 years inside import logistics.
Deluxe is run by import operations leaders with 11 years of air and ocean import experience. We have handled customs holds, broker coordination, shipment exceptions, and workflow rebuilds from the ground up — and built this service from the same work we did inside importer operations.
Real managers. Real port knowledge.
We bring 11 years of air and ocean import experience into a remote-first operations model. Our team has moved freight into the US from Asia, Europe, and Latin America, with practical knowledge of the ports and workflows that determine clearance speed.
11 years in import logistics
Hands-on work across customs classification, freight coordination, broker management, and daily exception handling.
Air and ocean import experience
Global shipments into the US by air and ocean from Asia, Europe, Latin America, and beyond — coordinated into US ports and inland destinations.
Remote-first operations support
Built as a distributed team from day one. We integrate with your brokers, forwarders, and warehouses without adding office overhead.
Practical port-level knowledge
Familiar with the real workflows at LA/LGB, NY/NJ, Savannah, Houston, Seattle, and Miami — not just the documentation theory.
Three ways to regain control of your imports.
Choose the level of import support your operation needs. Each package is designed for US importers who want clarity without adding overhead.
Import Ops Audit
Best for: Importers who need a clear diagnosis before making changes.
A structured review of your customs, freight, and supplier documentation workflow.
Pinpoint exactly where delays, costs, and compliance risk enter your supply chain.
You get a prioritized action plan with timelines, owners, and cost impact.
Import Ops Setup
Best for: Teams building or rebuilding their import process from scratch.
We build the operating system your imports need: SOPs, broker alignment, milestone tracking, and reporting.
Replace ad-hoc emails and spreadsheets with a repeatable, documented process.
Your team is trained, your partners are aligned, and your operation is ready to scale.
Monthly Import Desk
Best for: Importers who want daily operations handled without hiring in-house.
Ongoing remote operations support: clearance tracking, exception handling, and supplier follow-up.
A senior operator watches your shipments daily so nothing sits unresolved.
Fewer delays, lower detention and demurrage, and a clear weekly status view.
Typical turnaround and scope are confirmed after the audit.
Faster paperwork. Human judgment.
Deluxe uses AI to remove administrative drag from import operations. Senior operators still handle classification, escalation, broker coordination, and exception handling.
AI speeds up the repetitive work. Humans still make every operational judgment.
Documentation
Invoices, packing lists, and certificates are extracted, formatted, and checked before filing.
Shipment summaries
Forwarder and broker updates are distilled into clear status views, not inbox noise.
SOP drafting
Standard operating procedures are drafted faster, then refined with your team and broker.
Tracker generation
Custom milestone trackers are built and kept current as lanes, ports, and partners change.
Client knowledge base
Supplier preferences, port requirements, and past exceptions are organized for consistent decisions.
Choose the level of control you need.
Broker, freight, and duty pass through at cost. No markup, no hidden fees.
Import Ops Audit
Best for: Importers who want a clear diagnosis before spending on systems
A true diagnostic: 90-day review, written action plan, and a 60-minute review call.
- 90-day entry & classification review
- Compliance gap & risk report
- Broker workflow assessment
- Written action plan + review call
Import Ops Setup
Best for: Companies building import systems from zero or rebuilding after chaos
Structured implementation of SOPs, trackers, and broker-forwarder alignment for your lanes.
- SOP library built for your product & ports
- Shipment tracker & milestone design
- Broker & forwarder alignment
- 30-day transition & team training
Monthly Import Desk
Best for: Steady importers who need daily oversight without hiring in-house
Our core recurring offer: a senior operator watches your shipments and clears exceptions daily.
- Up to 40 entries per month
- Daily clearance & exception tracking
- Supplier & broker follow-up
- Weekly status summary
Premium Monthly Desk
Best for: Higher-volume importers who need dedicated oversight and faster response
High-touch support with a dedicated ops lead, faster escalation, and monthly cost reviews.
- Up to 100 entries per month
- Dedicated ops lead
- 4-hour exception response
- Monthly landed-cost review
Templates / SOP Packs
Best for: DIY operators who want proven documents without custom work
Tiered document packs for teams that self-operate. Pick the depth you need.
- $79 — Shipment tracker templates
- $149 — Document checklist library
- $249 — Full SOP starter pack + editable files
Typical turnaround and final scope are confirmed after the audit. Setup pricing depends on lane complexity and number of stakeholders.
A predictable path from chaos to control.
Audit
We review the last 90 days of your entries, classifications, broker activity, freight spend, and exception history. You receive a written report within 5 business days.
Transition
We run a controlled handoff with your broker, forwarder, and warehouse. Shipments already in flight keep moving — nothing is disrupted.
Operate
A dedicated ops lead runs your workflow daily. You get weekly updates, exception alerts, and one clear point of contact.
Review
Each month we review landed cost, duty exposure, lane performance, and recurring exceptions — then deliver clear recommendations, not just dashboards.
Designed for importers who want senior oversight without adding in-house headcount.
Frequently asked.
Get control of your import operations.
The Import Ops Audit reviews your last 90 days of entries, classifications, broker activity, and exceptions. You get a clear picture of where delays and costs are hiding — and how Deluxe restores visibility.
Or email logistics@deluxe-multiservices.com
No sales call required · Written report in 5 business days · No obligation